FAQs

Orders & Payments

Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information.

Q: What payment methods do you accept?
A: We accept major credit cards including Visa, Mastercard, American Express, and other secure payment options available at checkout.

Q: Can I cancel or modify my order?
A: If you need to cancel or modify your order, please contact us as soon as possible at support@velrioxa.com. Once an order has been processed or shipped, changes may not be possible.

Shipping

Q: How long does shipping take?
A: Estimated delivery times are:

United States: 7–12 business days
Canada / United Kingdom / Europe: 7–15 business days
Australia / New Zealand / Asia: 8–15 business days

Delivery times may vary depending on customs or local carrier schedules.

Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on orders over $45.98.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number so you can monitor the delivery progress.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return window from the date you receive your order. Items must be unused and returned in their original packaging.

Q: What should I do if my item arrives damaged?
A: If your item arrives damaged, please contact us within 72 hours and send photos of the product to support@velrioxa.com. We will arrange a replacement or refund.

Q: When will I receive my refund?
A: Once your return is approved and processed, refunds are issued to the original payment method. Processing may take 10 business days, depending on your bank.

Products

Q: Will the product look exactly like the photos?
A: We do our best to accurately display all product images. However, colors or appearance may vary slightly depending on screen settings or lighting.

Q: Are your products suitable for home decoration?
A: Yes. Our products are carefully selected to combine functional design with elegant aesthetics, helping you create stylish and organized living spaces.