At Velrioxa, we are committed to providing a seamless and professional delivery experience. We understand that creating a comfortable and stylish home is all about the details, and we handle every order with great care to ensure your decorative accents, storage organizers, lighting pieces, and home accessories arrive safely and in excellent condition to enhance your living space.

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification email once your order has shipped, including a tracking number to monitor its journey in real time.

2. Shipping Rates & Free Shipping

Standard Shipping
For orders below the free shipping threshold, a flat-rate shipping fee of $5.99 will be applied at checkout.

Free Shipping Offer
We are pleased to provide Complimentary Standard Shipping on all orders over $45.98.

3. Estimated Delivery Times

To ensure product availability and efficient delivery, we dispatch orders from our regional distribution centers.

United States:
7–12 business days

Canada / United Kingdom / Europe:
7–15 business days

Australia / New Zealand / Asia:
8–15 business days

Note: These are estimated delivery timeframes. While we strive for punctual delivery, delays may occasionally occur due to customs processing, weather conditions, or local carrier schedules.

4. Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address.

You can track your package through our website or directly via the carrier’s tracking portal. Please allow up to 48 hours for tracking information to appear in the system.

5. Customs, Duties, and Taxes

Velrioxa is not responsible for any customs duties, import taxes, or additional fees applied to your order.

All such charges imposed during or after shipping are the responsibility of the customer.

6. Damaged or Lost Items

Your satisfaction is our top priority.

Damaged Items
If your order arrives damaged, please contact us within 72 hours of delivery and include photos of the damaged item. We will arrange a replacement or full refund for any items damaged during transit.

Lost or Stolen Packages
Velrioxa is not liable for packages that are lost or stolen after the carrier tracking status shows "Delivered."

If your tracking shows delivered but you cannot locate the package, please check with neighbors or contact the shipping carrier immediately.

7. Contact & Business Information

Brand Name
Velrioxa

Company Name
Brosis (HK) Ltd

Customer Support Email
support@velrioxa.com

Phone / SMS
+1 (424) 286-9147

Office Address
Unit 1505, 15/F, Workingport Commercial Building
3 Hau Fook Street
Tsim Sha Tsui, Kowloon
Hong Kong