OVERVIEW

Welcome to Velrioxa. The terms “we”, “us” and “our” refer to Velrioxa. Velrioxa operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Velrioxa is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store.

However, colors or product appearance may differ from how they appear on your screen due to device settings or display configurations.

We do not guarantee that the appearance or quality of any products purchased will meet your expectations or match the exact appearance displayed on the website.

All product descriptions are subject to change at any time without notice at our sole discretion.

We reserve the right to discontinue any product at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

Velrioxa reserves the right to accept or decline your order for any reason.

Your order is not considered accepted until Velrioxa confirms acceptance.

Payment must be received and processed before your order is accepted.

Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests after the order has been accepted.

Purchases are subject to our Refund Policy.

You represent that purchases are for personal or household use and not for commercial resale.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged will be the price displayed at the time the order is placed and will be shown in your order confirmation email.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs duties, or import charges.

You agree to provide accurate and complete payment information for all purchases.

You confirm that:

• Your payment information is valid

• You are authorized to use the payment method

• You will pay all applicable charges including shipping and taxes

SECTION 5 – SHIPPING AND DELIVERY

Velrioxa is not liable for shipping or delivery delays.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other events beyond our control.

Once products are transferred to the carrier, the risk of loss passes to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Velrioxa website including trademarks, branding, text, graphics, images, videos, product descriptions and other materials are owned by Velrioxa or its licensors.

These materials are protected by copyright and intellectual property laws.

You may use the Services for personal, non-commercial use only.

Velrioxa’s name, logo, product names, designs, and slogans are trademarks of Velrioxa.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control.

These tools are provided “as is” and “as available” without warranties.

Velrioxa is not responsible for any issues arising from the use of these third-party tools.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites.

We are not responsible for examining or evaluating the content or accuracy of third-party websites.

Velrioxa is not liable for any damages related to the use of third-party websites.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Velrioxa is powered by Shopify, which provides the platform that allows us to sell products online.

However, all purchases made through our store are transactions directly between you and Velrioxa.

Shopify is not responsible for any products, services, or transactions conducted through our store.

SECTION 10 – PRIVACY POLICY

All personal information collected through our Services is subject to our Privacy Policy.

Because the store is hosted on Shopify, Shopify may process certain information necessary to operate and improve the platform.

SECTION 11 – FEEDBACK

If you submit feedback, ideas, reviews, or other content, you grant Velrioxa a worldwide, royalty-free license to use, reproduce, modify, and display that feedback.

We may remove or edit feedback that violates laws or intellectual property rights.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally information on our website may contain typographical errors or inaccuracies related to product descriptions, pricing, promotions, shipping charges, or availability.

Velrioxa reserves the right to correct errors and update information at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may use the Services for lawful purposes only.

You may not use the Services:

• For unlawful activities

• To violate any regulations or laws

• To infringe intellectual property rights

• To harass or harm others

Violation of these Terms may result in account suspension or termination.

SECTION 14 – TERMINATION

We reserve the right to terminate your access to the Services at any time without notice if you violate these Terms.

You remain responsible for any outstanding payments due before termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except as expressly stated by Velrioxa, all Services and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee that the Services will be uninterrupted, secure, or error-free.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Velrioxa shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Velrioxa, Shopify, and their affiliates from any claims arising from your violation of these Terms or applicable laws.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.

SECTION 19 – GOVERNING LAW

These Terms of Service are governed by the laws of Hong Kong SAR.

In the event of a dispute, both parties agree to attempt resolution through Velrioxa support channels for 30 days before pursuing legal action.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms constitute the entire agreement between you and Velrioxa.

SECTION 21 – ASSIGNMENT

You may not transfer or assign this agreement without our written consent.

Velrioxa may assign these Terms without notice.

SECTION 22 – HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms of Service at any time.

Changes will be posted on this page.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Email
support@velrioxa.com

Company Name
Brosis (HK) Ltd

Business Address
Unit 1505, 15/F, Workingport Commercial Building
3 Hau Fook Street
Tsim Sha Tsui, Kowloon
Hong Kong

Phone
+1 (424) 286-9147