Privacy Policy
Last Updated: February 15, 2026
At Velrioxa, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from our website.
1. Information We Collect
We collect information necessary to provide a secure and seamless shopping experience for your home decor needs.
Information You Provide
Order & Account Details
When you place an order or create an account, we collect your name, email address, shipping/billing address, and phone number.
Payment Information
Payment details are processed via secure payment gateways. We do not store your full credit card information.
Customer Support
Any information provided when contacting our support team.
Automated Information
We automatically collect certain data such as your IP address, device type, browser information, and interaction data through cookies to improve site functionality and performance.
2. How We Use Your Information
We use your data to:
Fulfill Orders
Process payments, arrange shipping, and provide tracking updates.
Improve Experience
Personalize your shopping journey and optimize our product selection.
Communication
Send order confirmations and, with your consent, promotional updates.
Security
Prevent fraudulent transactions and ensure a safe environment for our customers.
3. Data Protection & Security
Encryption
We use Secure Socket Layer (SSL) technology to encrypt sensitive data.
Restricted Access
Personal data is restricted to authorized personnel only and kept strictly confidential.
No Card Storage
Velrioxa does not store credit or debit card details on our servers after the transaction is complete.
4. Third-Party Disclosure
We do not sell, trade, or transfer your PII to outside parties, except for trusted partners who assist in operating our website and conducting our business.
Advertising & Marketing Partners
We may work with third-party partners who use cookies or pixels to deliver relevant advertisements. These partners include:
AppLovin (Axon)
https://legal.applovin.com/privacy
Meta (Facebook / Instagram)
https://www.facebook.com/privacy/policy
Google
https://policies.google.com/privacy
5. Cookies Policy
We use cookies to:
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Maintain your shopping cart and checkout process
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Analyze site traffic and performance via Shopify analytics
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Deliver relevant marketing through partners such as AppLovin and Meta
You can manage cookie preferences through your browser settings.
For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies
6. Children’s Privacy (COPPA Compliance)
Velrioxa is a general audience website and does not direct its content, products, or services toward children.
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Our website is intended for purchase by adults.
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We do not knowingly collect personal information from children under the age of 13.
If we discover that a child under 13 has provided personal data without parental consent, we will delete that information immediately.
7. California Online Privacy Protection Act (CalOPPA)
In compliance with CalOPPA:
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Users may visit our website anonymously.
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A link to this Privacy Policy is clearly visible on our homepage.
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Users can update their personal information by logging into their account or contacting us.
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We honor Do Not Track (DNT) signals.
8. GDPR Compliance (For European Economic Area Residents)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR).
Your rights include:
Right to Access
You may request copies of your personal data.
Right to Rectification
You may request corrections to inaccurate information.
Right to Erasure
You may request that we delete your personal data.
Right to Restrict Processing
You may request that we limit the processing of your personal data.
Right to Object
You may object to our processing of your personal data.
To exercise any of these rights, please contact us at:
9. CCPA / CPRA Compliance (For California Residents)
In addition to CalOPPA, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Right to Know
You may request details about the categories of personal information collected about you in the past 12 months.
Right to Delete
You may request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale / Sharing
Velrioxa does not sell personal information for monetary value. However, we may share identifiers (such as cookies) with advertising partners like Meta or AppLovin to provide relevant advertisements.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
To submit a request regarding your rights, please contact:
10. Data Breach & Fair Information Practices
In the event of a data breach, we will:
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Notify affected users via email within 7 business days
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Post an on-site notification within 7 business days
11. CAN-SPAM Act Compliance
We collect your email address in order to:
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Process orders and provide updates
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Send promotional communications (if you opt in)
We follow these principles:
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We will not use deceptive subject lines
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All emails will include an unsubscribe link
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We will promptly honor opt-out requests
12. Contact Us
For any questions regarding this Privacy Policy, please contact our legal and support team.
Store Name
Velrioxa
Company Name
Brosis (HK) Ltd
Office Address
Unit 1505, 15/F, Workingport Commercial Building
3 Hau Fook Street
Tsim Sha Tsui, Kowloon
Hong Kong
Email
support@velrioxa.com
Phone
+1 (424) 286-9147